Terms of Service

Last updated: August 19, 2026

These Terms of Service ("Terms") are an agreement between Cost Design & Technologies LLC ("Resonant," "we," "us," or "our") and the business or person accepting them ("Customer," "you," or "your"). They govern your use of the Resonant software-as-a-service platform, related websites, and support (collectively, the "Service").

1. Agreement to Terms

By creating an account, starting a subscription, or otherwise using the Service, you agree to these Terms. If you use the Service for a company or other entity, you agree on its behalf.

2. Eligibility and business use

You represent that you are at least 18 years old and have authority to bind the company or other entity you represent. The Service is offered for business use; you are responsible for ensuring that your use complies with applicable laws.

3. Accounts

You must provide accurate account information and keep it current. You are responsible for safeguarding account credentials, managing authorized users, and all activity under your account. Notify us promptly at costdesigntechnologies@gmail.com if you suspect unauthorized access.

4. Subscription and billing

Fees, billing interval, and any trial or promotional terms are shown when you subscribe or in your Stripe billing portal. Subscriptions renew automatically for successive billing periods unless cancelled before the next renewal. You authorize us and Stripe to charge applicable fees and taxes to your selected payment method. Fees are non-refundable except where required by law or expressly stated otherwise. If payment fails, we may retry the charge, limit or suspend access, and require payment before restoring the Service. You may cancel through the billing portal or by contacting us; cancellation takes effect at the end of the then-current paid period unless stated otherwise.

5. License to use Resonant

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription for your internal business purposes.

6. Customer Data

As between the parties, you retain ownership of data you or your authorized users submit to the Service, including lead and customer data ("Customer Data"). You grant us the limited rights necessary to host, process, transmit, secure, support, and improve the Service for you, and as otherwise required by law. You represent that you have all rights, notices, and permissions needed for us to process Customer Data under these Terms.

7. Acceptable use

You will not, and will not allow others to:

• use the Service unlawfully, fraudulently, or in violation of others' rights;
• access or attempt to access accounts, systems, or data without authorization;
• interfere with, disrupt, probe, scan, attack, or circumvent the Service or its security, rate limits, or access controls;
• reverse engineer, decompile, disassemble, or attempt to discover source code or underlying ideas, except to the limited extent that law prohibits this restriction;
• scrape, harvest, or use automated means to extract Service content or data except through functionality we expressly provide; or
• upload malware, infringing material, or Customer Data that you are not entitled to use.

8. Exported assets (QR codes and campaign graphics)

The Service generates QR codes and campaign graphics as SVG files for digital use — embedding on your website, sharing digitally, or ordering professional print production from the vector file. These assets are provided as-is for that purpose. We are not responsible for scan failures, quality loss, or other issues caused by screenshotting, low-resolution printing, resizing, recoloring, or otherwise modifying an exported asset outside its intended digital use. You are responsible for testing any printed or reproduced asset before distributing it.

9. Third-party services

The Service may interoperate with or rely on third-party services, including Stripe, WorkOS, FieldRoutes, Google, and RentCast. Those services are governed by their own terms and privacy policies. We do not control them and are not responsible for their availability, content, security, or acts and omissions.

10. Service availability

We will use commercially reasonable efforts to operate the Service, but do not guarantee uninterrupted, timely, secure, or error-free availability. Maintenance, updates, internet failures, and third-party issues may affect the Service. These Terms do not create a service-level agreement or any uptime, support-response, or service-credit commitment. Any such commitment must be in a separate written SLA signed by us.

11. Intellectual property

We and our licensors own all rights, title, and interest in the Service, including its software, branding, workflows, documentation, designs, and improvements. No rights are granted except those expressly stated in these Terms. Feedback you provide may be used by us without restriction or compensation.

12. Confidentiality

Each party may receive the other party's non-public business, technical, or financial information in connection with the Service ("Confidential Information"). The receiving party will use Confidential Information only to perform or receive the Service and will protect it with reasonable care. This does not apply to information that the receiving party can show is public through no breach of these Terms, already known without a confidentiality duty, independently developed without use of the other party's information, or rightfully received from a third party without a confidentiality duty. A party may disclose Confidential Information when required by law, after giving notice when legally permitted.

13. Termination and suspension

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access immediately if we reasonably believe you breached these Terms, failed to pay, created a security risk, or if suspension is needed to comply with law or protect the Service, our customers, or others. We may terminate these Terms on reasonable notice if we discontinue the Service. Sections that by their nature should survive will survive termination.

14. Data after termination

For 30 days after termination or expiration, you may request an export of Customer Data by emailing costdesigntechnologies@gmail.com, provided your account is in good standing. We will retain Customer Data for 90 days after termination to allow recovery, then delete or de-identify it in the ordinary course, unless a longer retention period is required by law, needed to resolve a dispute, or necessary for backups that are overwritten on their normal cycle.

15. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE PARTICULAR BUSINESS RESULTS.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. These limits do not apply where law does not permit them.

17. Indemnification

You will defend, indemnify, and hold harmless Cost Design & Technologies LLC and its officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your Customer Data, your use of the Service, or your breach of these Terms or applicable law.

18. Governing law and disputes

Arizona law governs these Terms, without regard to conflict-of-law rules. Before filing a claim, the parties will try in good faith to resolve the dispute by written notice. Any action arising from these Terms must be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and each party consents to their jurisdiction and venue. Either party may seek equitable relief for actual or threatened misuse of intellectual property or the Service.

19. Changes to Terms

We may update these Terms from time to time. We will post the revised Terms and update the "Last updated" date. For material changes, we will provide reasonable notice through the Service, by email, or both. Continued use after the effective date means you accept the revised Terms. If you do not agree, your sole remedy is to stop using the Service and cancel before the change takes effect.

20. Contact

Questions about these Terms should be sent to:
Cost Design & Technologies LLC
costdesigntechnologies@gmail.com